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Palliative Care Program

The Palliative Care Program at St. Charles Hospital offers medical treatment to help patients manage the symptoms of serious illness, as well as guidance and emotional support to better understand complex medical information and personal choices for medical care.

Our comprehensive approach to care has earned St. Charles Advanced Certification in Palliative Care from the Joint Commission, which recognizes hospital inpatient programs that demonstrate exceptional patient and family centered care and optimize the quality of life for adult and pediatric patients with serious illnesses.

Interdisciplinary Team of Palliative Care Experts

At St. Charles, an experienced team of professionals helps patients facing serious illnesses, such as cancer, to manage symptoms such as pain, nausea, fatigue, depression and anxiety while also supporting patients and families wishes throughout the process. 

Our team includes:

  • Board Certified Physicians
  • Certified Nurse Practitioners
  • Certified Palliative Care Nurses
  • Chaplains & Volunteer Clergy
  • Pastoral Care Volunteers
  • Spiritual Care Companions
  • Registered Dietitians
  • Social Workers
  • Child Life Specialist
  • Physical and Occupational Therapists

St. Charles Hospital Palliative Care Team Members are:

Pedro Calves, MD, FACP, FCCP, Senior Associate Medical Director, CHS Palliative Care
Eileen Roberto, RN, BS, CHPN, Administrative Director, CHS Palliative Care
Richard M Balter, MD, St. Charles Hospital
Laura Healy RN, NE-BC, CHPN, Nursing Care Coordinator, St. Charles Hospital 
Susan M. Puckey, LCSW, Social Worker, St. Charles Hospital 
Sr. Edith Menegus, OSU, Director, Pastoral Care, St. Charles Hospital 

Features of the Palliative Care Program

Pain and Symptom Management
Our board certified physicians are experts in the management of pain and other distressing symptoms associated with illness or treatments, such as shortness of breath, fatigue, constipation, nausea, loss of appetite and difficulty sleeping.

Family Meetings
The patient/family meeting is an opportunity for the patient and family to share concerns, ask questions and provide information to help clarify the wishes of the patient for their care. Enhancing communication between patients, families and the healthcare team helps to ensure that individualized needs are being fully met. The goal of the palliative care team is to support the patient and their loved ones through this journey.

Support Services
The diagnosis of a serious illness is a major life-changing event. Upon hearing the diagnosis, a patient, as well as loved ones, may be thrown into a whirlwind of emotions ranging from fear or anger to denial and overwhelming sadness. It is difficult enough to deal with the physical challenges of illness and treatment, but the emotional impact can be an even greater burden. Patients and loved ones need to be able to share these feelings. Our specially trained Social Workers and Pastoral Care team members are here to listen and support you and your family. Support groups are also available to offer a confidential atmosphere where patients and families can share their fears and concerns with others experiencing a similar situation.

Palliative Care Outpatient Center
To accommodate the needs of the community, palliative care can also be received at our Outpatient Center.  Providing palliative care in the outpatient setting allows our team to address the varied needs of patients and their families earlier in the course of their illness. This support service specializes in managing symptoms associated with illness and/or treatments while also addressing any social, psychological, emotional, and spiritual needs

Advance Directives

For more information about the Palliative Care Program at St. Charles Hospital, please call (631) 474-6797.



SpeakUp Brochure (English)

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SpeakUp Brochure (Spanish)

Hable! Todo lo que necesita saber acerca de las enfermedades graves y los cuidados paliativos