Patients and Visitors

On behalf of the Board of Trustees and the Administrative team, I’d like to welcome you to St. Charles Hospital.

At St. Charles, we are committed to providing the highest quality of care to our patients in a compassionate and healing environment. A team of physicians representing a wide array of medical specialties, nurses, rehabilitation experts including physical, occupational and speech therapists, social workers, patient advocates and other health care professionals work collaboratively so that each and every patient’s experience is pleasant and comfortable.

St. Charles is known throughout the region for excellence in services such as maternal/child, orthopedics and for its renowned, CARF accredited inpatient and outpatient rehabilitation program. This non-profit hospital also offers a full spectrum of acute care medical/surgical services and is equipped with some of the most advanced medical technology available, including new state-of-the-art operating suites.

Delivery of high quality care is a top priority at St. Charles and that commitment was recognized by the Joint Commission, the leading accreditor of health care organizations in the U.S. For three years in a row, the Joint Commission ranked St. Charles as a Top Performer on Key Quality Measures®.  The latest ranking placed St. Charles among just 45 hospitals in New York state to earn such designation, out of more than 3,000 U.S. hospitals evaluated.

You will no longer see physicians and nurses holding patient charts and jotting notes in them as St. Charles has converted to electronic medical records. Workstations on wheels (WOW’s) are now brought into patient rooms when health care providers care for you. All documentation is entered into the laptop on the WOW and is available to health care providers throughout the hospital. In addition, free wireless access to
the internet is available to our patients, their families and guests.

Most importantly, we want you to know that your needs are first and foremost. We are here to care for you with the skill that is our hallmark so that you can return to your life as quickly as possible. We welcome the opportunity to serve you and your family and thank you for placing your health care needs in our compassionate hands.

James O’Connor
Executive Vice President
Chief Administrative Officer